1. Introduction

At StyleMaster, we are committed to ensuring your satisfaction with our styling services. We understand that circumstances may arise that require cancellation or modification of your booking. This Refund Policy outlines the conditions under which we offer refunds, the refund process, and exceptions to our standard policy.

By booking our services, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase or booking a service.

2. Conditions for Refunds

2.1 Cancellation Timeframes

Our refund policy operates on a tiered system based on the notice provided before your scheduled appointment:

• Cancellations made 48+ hours before the scheduled service: Eligible for a full refund (100%) of the service fee.
• Cancellations made 24-48 hours before the scheduled service: Eligible for a partial refund (50%) of the service fee.
• Cancellations made less than 24 hours before the scheduled service: Not eligible for a refund, except in extenuating circumstances as determined by StyleMaster management.

2.2 Rescheduling

If you need to reschedule your appointment, the following fees apply:

• Rescheduling requested 48+ hours before the scheduled service: No fee for rescheduling.
• Rescheduling requested 24-48 hours before the scheduled service: £25 rescheduling fee.
• Rescheduling requested less than 24 hours before the scheduled service: £50 rescheduling fee.

Rescheduled appointments must be booked within 30 days of the original appointment date.

2.3 Service Quality Issues

If you are dissatisfied with the quality of our services, please contact us within 7 days of your appointment. We will work with you to address your concerns through one of the following solutions:

• Offering a follow-up appointment at no additional cost
• Providing a partial refund
• Issuing a full refund in cases where we failed to deliver the agreed-upon service

All quality-related refund requests will be evaluated on a case-by-case basis.

2.4 StyleMaster Cancellations

If we need to cancel your appointment due to stylist illness, emergency, or other unforeseen circumstances, you will be offered:

• Rescheduling with the same stylist at no additional cost
• Rescheduling with a different stylist at no additional cost
• A full refund if neither option is suitable

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or call +44 817 155 7485 during business hours.
2. Provide your booking reference number, the date of service, and the reason for your refund request.
3. Our customer service team will review your request and respond within 2 business days.

3.2 Required Information

When requesting a refund, please include:

• Your full name
• Booking reference number
• Date and time of the scheduled service
• Reason for the refund request
• Preferred contact method for follow-up

For quality-related refund requests, please also provide details about your concerns and, if applicable, photos or other documentation.

3.3 Refund Processing Timeline

Once approved, refunds will be processed as follows:

• Credit/debit card payments: 5-10 business days for the refund to appear on your statement
• Bank transfers: 3-5 business days for the refund to reach your account
• Other payment methods: Processing times may vary

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider or bank.

4. Exceptions to the Standard Refund Policy

4.1 Non-Refundable Items

The following items and services are non-refundable:

• Gift certificates (but they are transferable and valid for 12 months from the date of purchase)
• Digital products and style guides once downloaded
• Add-on services that have already been delivered (e.g., digital color palettes, style boards)
• Booking fees for custom styling packages

4.2 Extenuating Circumstances

We understand that unexpected situations may arise. StyleMaster may, at its sole discretion, offer exceptions to this refund policy in the following circumstances:

• Medical emergencies (with documentation)
• Bereavement
• Severe weather conditions or natural disasters
• Other extraordinary circumstances beyond your control

In such cases, please contact us as soon as possible with relevant documentation or explanation.

4.3 Special Promotions and Discounted Services

Services purchased at a discount or through special promotions may have different refund terms, which will be clearly communicated at the time of purchase. Generally, heavily discounted services or limited-time offers may have more restrictive refund policies.

5. Package Services and Unused Sessions

5.1 Multi-Session Packages

For styling packages that include multiple sessions:

• Packages are non-refundable once the first session has been completed.
• If you cancel before your first session, our standard cancellation policy applies.
• Unused sessions within a package remain valid for 6 months from the date of purchase.
• Package sessions are not transferable to other people unless specifically noted at the time of purchase.

5.2 Expiration and Extensions

If you are unable to use your package sessions within the 6-month period:

• You may request a one-time 3-month extension for a fee of £25.
• Extension requests must be made before the package expires.
• After the extension period, any unused sessions will be forfeited without refund.

6. Alternative Solutions

6.1 Store Credit

In certain circumstances where a direct refund may not be available, we may offer store credit:

• Store credit is issued at the full value of the original purchase.
• Store credit remains valid for 12 months from the date of issue.
• Store credit can be applied to any service or product offered by StyleMaster.

6.2 Service Exchanges

If a particular service doesn't meet your needs, we may offer to exchange it for a different service of equal or lesser value. If you choose a service of greater value, you will need to pay the difference.

6.3 Makeup Sessions

For clients who miss their appointment without proper cancellation notice, we may, at our discretion, offer a makeup session at a reduced rate instead of forfeiting the full payment.

7. Changes to This Policy

StyleMaster reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

For bookings made prior to a policy change, the refund policy in effect at the time of your booking will apply.

8. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us: