Privacy Policy
Last Updated: May 10, 2024
1. Information We Collect
We collect several types of information from and about users of our website and services, including:
1.1 Personal Information
Personal information you provide to us when you:
- Create an account or register on our website
- Book styling services or consultations
- Submit contact forms or inquiries
- Subscribe to our newsletter
- Make payments for services
- Participate in surveys, promotions, or contests
This personal information may include:
- Contact information (name, email address, phone number, postal address)
- Payment information (credit card details, billing address)
- Style preferences and personal measurements
- Photos you submit for styling consultations
- Demographic information
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information about your device and browsing actions, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on those pages
- Referring website or source
- Device information (type, screen size, mobile identifiers)
1.3 Information from Third Parties
We may receive information about you from third parties such as:
- Business partners and service providers
- Social media platforms (if you connect your social media accounts)
- Payment processors
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing Our Services
- Creating and managing your account
- Processing bookings and payments
- Delivering personalized styling recommendations
- Responding to your inquiries and requests
- Providing customer support
2.2 Communications
- Sending transactional emails (booking confirmations, receipts)
- Sending newsletters and marketing communications (with your consent)
- Conducting surveys to improve our services
- Notifying you about changes to our policies or services
2.3 Business Operations
- Improving our website and services
- Analyzing usage patterns and trends
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations
- Enforcing our terms and policies
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
3.1 Service Providers
We share information with third-party service providers that help us operate our business and deliver services to you, including:
- Payment processors
- Email and communication service providers
- Cloud storage and hosting providers
- Analytics providers
- Customer support tools
These service providers are contractually obligated to use your information only for the services they provide to us and are prohibited from using your information for their own purposes.
3.2 With Your Consent
We may share your information with third parties when you have provided explicit consent for us to do so.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
3.5 Protection of Rights
We may disclose your information to protect the rights, property, or safety of StyleMaster, our customers, or others.
4. Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website.
4.2 Types of Cookies We Use
- Essential cookies: Necessary for the website to function properly and cannot be switched off.
- Functional cookies: Enable enhanced functionality and personalization.
- Analytics cookies: Help us understand how visitors interact with our website.
- Marketing cookies: Used to track visitors across websites to display relevant advertisements.
4.3 Your Cookie Choices
You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. Please note that if you disable cookies, some features of our website may not function properly.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
5.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive your information in a structured, commonly used format.
5.2 Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
5.3 Deletion
You have the right to request deletion of your personal information in certain circumstances.
5.4 Restriction and Objection
You have the right to request restriction of processing of your personal information and to object to processing of your information in certain circumstances.
5.5 Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time.
5.6 Marketing Communications
You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.
5.7 How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
6. Data Security and Retention
6.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6.2 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Legal, regulatory, accounting, or reporting requirements
7. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards for international data transfers, such as standard contractual clauses approved by the European Commission.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with a "Last Updated" date. We encourage you to review this Privacy Policy periodically.
If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email before the changes become effective.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
StyleMaster
3 Damien Roads
Clarkebury, TR15 1PH
United Kingdom
Email: [email protected]
Phone: +44 817 155 7485
Privacy Policy Summary
This Privacy Policy explains how StyleMaster collects, uses, and protects your personal information. We collect information you provide directly (when you create an account, book services, or contact us), information collected automatically through cookies, and information from third parties. We use this information to provide our services, communicate with you, and improve our business operations. We share information with service providers who help us operate our business and when legally required. You have rights regarding your personal information, including access, correction, and deletion. We use cookies to enhance your browsing experience, which you can control through your browser settings. For questions or concerns about your privacy, please contact us at [email protected].